Returns & Refunds

Returns

We hope that you'll truly enjoy our teas. However, if you would like to return a product for any reason, we have a no-questions-asked return policy.

To start a return, please email support@metta-herbal.com.

Returns should be sent to the following address:

Metta Herbal Ltd
Office A
Manor Farm
14 Alms Hill
Bourn, Cambridge
CB23 2SH

If you have any questions about your return, please contact us at support@metta-herbal.com.

Refunds

We'll notify you once your refund has been approved. Once approved, you'll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and issue the refund as well.

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at support@metta-herbal.com.