Herbal Tea Brewing Guide
Shipping Costs
All shipping charges are calculated at checkout based on weight, your location and your delivery preferences.
Customers outside the UK: Please note that you are responsible for any customs charges/fees/taxes/import duties applied to your order.
Order Processing
We process and ship orders from Monday to Friday. If you order before 12pm, your order will be shipped on the same day. No orders are processed on weekends or during UK public holidays. You will receive a shipping notification once your order has been shipped.
Delivery Times
UK Orders typically take 2-3 business days to arrive. Please allow for extra time if there are delays beyond our control, such as during public holidays.
International Orders typically take around 1 to 2 weeks to arrive. Please allow for extra time if there are delays beyond our control, such as during public holidays.
Damages & Non-Delivery
Please inspect the contents of your order upon receipt. If any items are missing or have arrived damaged, please notify us as soon as possible so we can remedy the situation.
Please also report damage obviously incurred during transport and the non-delivery of orders without delay.
Returns & Refunds
For more information about returns and refunds, please see our [LINK Returns & Refunds Policy].
If you have any further questions about our delivery process and policies, please send an email to contact@metta-herbal.com.